Frequently Asked Questions

{"time":1787846460199,"blocks":[{"id":"2suusuTjX_","type":"faqsBlock","data":{"items":[{"title":"How do I book a holiday with 1Trip?","content":"You can enquire about any holiday directly through our website, by WhatsApp or by calling our travel experts. Select your preferred package, dates and number of travellers, then send us your enquiry. One of our travel experts will check the latest availability and pricing and contact you with the next steps.","titleTag":"h2"},{"title":"Is there any obligation when I make an enquiry?","content":"No. Making an enquiry does not commit you to booking. We'll provide the latest availability, pricing and options so you can decide what works for you.","titleTag":"h2"},{"title":"Can I customise one of your holiday packages?","content":"Yes. Where possible, we can tailor your holiday to suit your preferred dates, flights, hotels, room types, experiences and requirements.","titleTag":"h2"},{"title":"Can I book a holiday if I don't know exactly what I want?","content":"Absolutely. Tell us where you'd like to go, when you'd like to travel and your approximate budget, and our travel experts can help you find the right holiday.","titleTag":"h2"},{"title":"Payments &amp; Pricing","content":"Yes. Flexible payment options may be available on selected holidays, allowing you to secure your trip with a deposit and pay the remaining balance over time. Your travel expert will confirm the available options and payment deadlines before you book.","titleTag":"h2"},{"title":"Is a reduced deposit available?","content":"A reduced deposit may be available on selected holidays. The deposit required will depend on the package, suppliers and booking conditions.","titleTag":"h2"},{"title":"When do I need to pay the remaining balance?","content":"Your travel expert will confirm the balance due date when your booking is made. This can vary depending on the holiday and suppliers involved.","titleTag":"h2"},{"title":"Are the prices shown on the website guaranteed?","content":"<em>Prices<\/em> are based on live availability and can change before a booking is confirmed. We'll confirm the latest price and availability with you before you proceed.","titleTag":"h2"},{"title":"What is included in the price?","content":"Each holiday has its own inclusions, which are clearly displayed on the package page. These may include flights, accommodation, transfers, transportation and other travel arrangements depending on the package.","titleTag":"h2"},{"title":"Is my holiday financially protected?","content":"We are an ABTA member and hold an ATOL licence. The protection applicable to your specific booking will be clearly explained as part of the booking process.","titleTag":"h2"},{"title":"Are my flights protected?","content":"Where flights form part of an ATOL-protected package, the applicable ATOL protection will be explained before you book.","titleTag":"h2"},{"title":"Why should I book through 1Trip?","content":"You're not just booking a holiday online. Our travel experts can help you plan your trip, answer questions, arrange the details and support you throughout your journey.","titleTag":"h2"},{"title":"Can I change my holiday after booking?","content":"Changes may be possible depending on your booking and the suppliers involved. Contact us as soon as possible and we'll explain what options are available and whether any charges apply.","titleTag":"h2"},{"title":"Can I change my travel dates?","content":"Date changes may be possible depending on availability and the terms of your booking. Any applicable fare differences or charges will be explained before a change is made.","titleTag":"h2"},{"title":"Can I change my hotel?","content":"This may be possible depending on your booking conditions and hotel availability. Speak to our team and we'll check the available options.","titleTag":"h2"},{"title":"What happens if I need to cancel my holiday?","content":"Cancellation terms depend on the individual booking and suppliers involved. Contact us as soon as possible and we'll explain the applicable cancellation conditions and any charges.","titleTag":"h2"},{"title":"Can I request a specific airline or flight?","content":"Where possible, yes. If you have a preferred airline, flight time or airport, let us know when you enquire and we'll look at the available options.","titleTag":"h2"},{"title":"Can I choose my hotel?","content":"Yes. Many packages offer a choice of accommodation, and our travel experts can discuss alternative hotels where available.","titleTag":"h2"},{"title":"Can I upgrade my room?","content":"Room upgrades may be available depending on the hotel and package. Ask our team when making your enquiry.","titleTag":"h2"},{"title":"Can I add transfers to my holiday?","content":"Yes, where available. Airport and destination transfers can often be added to your holiday.","titleTag":"h2"}]}},{"id":"ykvrmjfMet","type":"header","data":{"text":"","level":3}},{"id":"a-O7BlaPm9","type":"header","data":{"text":"","level":3}},{"id":"7RjE7QHzgQ","type":"header","data":{"text":"","level":3}}],"version":"2.31.0"}