Terms & conditions

{"time":1787842203052,"blocks":[{"id":"TaO91Ls-pr","type":"header","data":{"text":"YOUR HOLIDAY CONTRACT WITH 1TRIP","level":2}},{"id":"G0ud2rdcle","type":"paragraph","data":{"text":"When you book travel arrangements with 1Trip, you enter into a contract with Worldwide Travel Network Ltd trading as 1Trip (\"we\", \"us\" or \"our\"). We will send you a booking confirmation containing your itinerary, services booked and payment details."}},{"id":"JypxPJX7rP","type":"paragraph","data":{"text":"Please check your confirmation carefully and notify us immediately of any error, including names, dates, destinations, accommodation or price."}},{"id":"O98Ktke5XQ","type":"header","data":{"text":"WHO ARE WE?","level":2}},{"id":"44txW6Bq9G","type":"paragraph","data":{"text":"1Trip is the trading name of Worldwide Travel Network Ltd."}},{"id":"XW5eQd4Ul3","type":"paragraph","data":{"text":"<strong>Address:<\/strong>Cardinal PointRickmansworthWD3 1REUnited Kingdom"}},{"id":"Zmg4vhgBCx","type":"paragraph","data":{"text":"<strong>ABTA Membership:<\/strong> P8773 and Y6846<strong>ATOL Number:<\/strong> 12692"}},{"id":"2l5SBlemKy","type":"header","data":{"text":"WHO ARE YOU?","level":2}},{"id":"sLlDeL-8xR","type":"paragraph","data":{"text":"The person named as the lead passenger is responsible for the booking and acts on behalf of all passengers named on the booking."}},{"id":"QZsRcsApPU","type":"paragraph","data":{"text":"The lead passenger confirms that they have authority to make the booking and accept these Terms &amp; Conditions on behalf of everyone travelling."}},{"id":"Kje88BH0sm","type":"header","data":{"text":"PAYMENT","level":2}},{"id":"1PjeLFk2Fj","type":"paragraph","data":{"text":"A deposit is normally required to confirm your booking. Unless stated otherwise, deposits are non-refundable."}},{"id":"qdK7J_Eyb0","type":"paragraph","data":{"text":"The remaining balance must be paid by the date shown on your booking confirmation."}},{"id":"F_mrPSnfFp","type":"paragraph","data":{"text":"If the balance is not received by the due date, we may cancel the booking. Applicable cancellation charges may apply and may be up to 100% of the booking price depending on the services booked and supplier terms."}},{"id":"di-my9dk0y","type":"paragraph","data":{"text":"Some holidays may have different deposit and payment conditions, which will be confirmed at the time of booking."}},{"id":"EEnKiQ4wDx","type":"header","data":{"text":"AMENDMENTS","level":2}},{"id":"zLFcBkSjtV","type":"paragraph","data":{"text":"If you wish to amend your booking, you must contact us in writing as soon as possible."}},{"id":"dSAtJO4ECH","type":"paragraph","data":{"text":"We will endeavour to assist, but amendments are subject to availability and the conditions of the relevant airlines, hotels and other suppliers."}},{"id":"pNEDSowPBo","type":"paragraph","data":{"text":"Supplier amendment fees, fare differences and other charges may apply."}},{"id":"VRhomQvqYS","type":"paragraph","data":{"text":"Some suppliers may treat a name change or material amendment as a cancellation and rebooking, with the applicable cancellation charges payable."}},{"id":"NWWYwC9icM","type":"header","data":{"text":"CANCELLATION BY YOU","level":2}},{"id":"XtI-B9Rznp","type":"paragraph","data":{"text":"If you wish to cancel your booking, you must notify us in writing."}},{"id":"llxSD1lulu","type":"paragraph","data":{"text":"Cancellation charges will apply according to the terms of your booking and the relevant suppliers."}},{"id":"DcYs5_L1RI","type":"paragraph","data":{"text":"Depending on when you cancel and the services booked, charges may be up to 100% of the total booking price."}},{"id":"uRJAkC_p7r","type":"paragraph","data":{"text":"Some travel arrangements, including certain flights, hotels and special offers, may be non-refundable from the time of booking."}},{"id":"6i4shG4q1b","type":"paragraph","data":{"text":"Your statutory rights remain unaffected."}},{"id":"Auig1Gt4lm","type":"header","data":{"text":"SPECIAL ASSISTANCE","level":2}},{"id":"cOErVmWMdB","type":"paragraph","data":{"text":"If you require wheelchair assistance, accessibility arrangements, medical assistance or other special requirements, please tell us at the time of booking."}},{"id":"-LV4BsjAey","type":"paragraph","data":{"text":"We will pass reasonable requests to the relevant suppliers."}},{"id":"lDJ3PCPS-I","type":"paragraph","data":{"text":"Requests are not guaranteed unless confirmed in writing."}},{"id":"KyRJzD276f","type":"paragraph","data":{"text":"Some suppliers may require medical information or documentation before assistance can be confirmed."}},{"id":"NwLDoCIWfi","type":"header","data":{"text":"TRAVEL INSURANCE","level":2}},{"id":"ExcHAq5pfW","type":"paragraph","data":{"text":"Travel insurance is strongly recommended and should be arranged as soon as possible after booking."}},{"id":"ywCf2L-4l2","type":"paragraph","data":{"text":"You are responsible for ensuring that your policy provides suitable cover for your circumstances, including cancellation, medical expenses, repatriation, baggage and personal liability."}},{"id":"HXx37dghth","type":"paragraph","data":{"text":"ATOL or other financial protection does not replace travel insurance."}},{"id":"_IdTYlOZz-","type":"header","data":{"text":"FLIGHTS","level":2}},{"id":"IcjmDPSy3s","type":"paragraph","data":{"text":"Flight times, routes, aircraft, airlines and airports may change."}},{"id":"tfhNJ7Rqmt","type":"paragraph","data":{"text":"Flight times shown at the time of booking are not guaranteed unless expressly stated otherwise."}},{"id":"JhAjIKolqM","type":"paragraph","data":{"text":"Airline terms and conditions of carriage apply to flights."}},{"id":"VEqecd2pUs","type":"paragraph","data":{"text":"If you fail to use a flight or fail to check in, the airline may cancel subsequent sectors of your ticket. You should contact us or the airline before intentionally missing any flight."}},{"id":"NzULqc-z7a","type":"paragraph","data":{"text":"Unused flight sectors are not normally refundable unless permitted by the applicable airline fare rules or law."}},{"id":"X-ltGNnv5q","type":"header","data":{"text":"FLIGHT DELAYS AND CANCELLATIONS","level":2}},{"id":"eGidytbGrz","type":"paragraph","data":{"text":"If an airline cancels or significantly changes a flight, the airline may provide alternative arrangements or a refund in accordance with applicable passenger-rights rules."}},{"id":"mGsQzFTsJv","type":"paragraph","data":{"text":"A flight cancellation does not automatically entitle you to cancel other separately booked travel arrangements."}},{"id":"TXaGE0LnRg","type":"paragraph","data":{"text":"Where your booking is a package holiday, your rights will be determined by the applicable package travel legislation and your booking terms."}},{"id":"Pf81ovHcOz","type":"paragraph","data":{"text":"If alternative flights are requested by you rather than provided as part of your legal rights, any additional fare, tax or supplier charge will be payable by you."}},{"id":"2Z3G-aiIWa","type":"header","data":{"text":"CHANGES BY US","level":2}},{"id":"-hiJUMebLf","type":"paragraph","data":{"text":"We may occasionally need to make changes to your holiday."}},{"id":"iPtx-Cmlfa","type":"paragraph","data":{"text":"Minor changes may be made where reasonably necessary and will be communicated to you where appropriate."}},{"id":"vnjV4xY2KR","type":"paragraph","data":{"text":"Where a significant change is required to a package holiday, we will provide the options and rights applicable under UK package travel legislation."}},{"id":"TVAWRi87NB","type":"paragraph","data":{"text":"These may include accepting the change, accepting an alternative holiday or terminating the contract where you have the legal right to do so."}},{"id":"uCnB3jYHqZ","type":"header","data":{"text":"CANCELLATION BY US","level":2}},{"id":"raPKNI3ex-","type":"paragraph","data":{"text":"We reserve the right to cancel travel arrangements where permitted by the booking conditions or applicable law."}},{"id":"sUy7rCqid3","type":"paragraph","data":{"text":"If we cancel a package holiday, you will receive the rights and remedies applicable under UK package travel legislation."}},{"id":"d6tSBMqVWj","type":"paragraph","data":{"text":"Where cancellation results from unavoidable and extraordinary circumstances, the rights applicable under the Package Travel and Linked Travel Arrangements Regulations 2018 will apply."}},{"id":"s942wYwJ7G","type":"header","data":{"text":"UNAVOIDABLE AND EXTRAORDINARY CIRCUMSTANCES","level":2}},{"id":"0GBgFNYMmL","type":"paragraph","data":{"text":"We will not be responsible for circumstances which could not reasonably have been avoided or overcome."}},{"id":"aU1ULX_VSz","type":"paragraph","data":{"text":"These may include war, terrorism, civil unrest, natural disasters, severe weather, serious outbreaks of disease, government restrictions, airport closures, industrial disputes, strikes, transport disruption, fire, technical failures and other events outside our reasonable control."}},{"id":"rbxv6UAI7Q","type":"header","data":{"text":"PASSPORTS, VISAS AND ENTRY REQUIREMENTS","level":2}},{"id":"uAze5RVtHW","type":"paragraph","data":{"text":"It is your responsibility to ensure that all passengers have the correct passports, visas, ESTA or other travel authorisations and documentation required for the journey."}},{"id":"lFCxhE4yNs","type":"paragraph","data":{"text":"You must also ensure that you meet all applicable immigration, health and entry requirements."}},{"id":"9RBTyySEUf","type":"paragraph","data":{"text":"Requirements vary according to destination and nationality and can change."}},{"id":"LHtzqInN7X","type":"paragraph","data":{"text":"We recommend checking current requirements with the relevant government authority or embassy before travelling."}},{"id":"sFDNrO_j5g","type":"paragraph","data":{"text":"We cannot accept responsibility for costs arising because you do not have the correct documentation or fail to meet an entry requirement."}},{"id":"QB5AhezNx4","type":"header","data":{"text":"TRAVEL DOCUMENTS","level":2}},{"id":"gEQKHB5tqE","type":"paragraph","data":{"text":"Travel documents will normally be sent electronically to the email address supplied by the lead passenger."}},{"id":"REps2jfM3C","type":"paragraph","data":{"text":"You are responsible for checking that you have received all necessary documentation before departure."}},{"id":"BrM3Bh9trF","type":"paragraph","data":{"text":"Please contact us immediately if anything is missing or incorrect."}},{"id":"vg0dTrRFgN","type":"header","data":{"text":"ACCOMMODATION","level":2}},{"id":"A8e73Xkm0n","type":"paragraph","data":{"text":"Accommodation ratings are provided by the relevant hotel, supplier or local classification system. Standards can vary between countries."}},{"id":"15_VVB43HK","type":"paragraph","data":{"text":"Where accommodation is described as \"or similar\", an alternative property of a similar standard may be provided where permitted."}},{"id":"EorNz0Ivsy","type":"paragraph","data":{"text":"Hotel facilities may change or be unavailable due to maintenance, refurbishment, seasonal operation or circumstances outside our control."}},{"id":"q-QryfoywQ","type":"paragraph","data":{"text":"Hotel check-in and check-out times are determined by the hotel."}},{"id":"X7WUL4A1k2","type":"paragraph","data":{"text":"Local taxes, resort fees, security deposits and other charges payable locally are your responsibility unless specifically included in your booking."}},{"id":"2vnybG7pAN","type":"header","data":{"text":"MEALS","level":2}},{"id":"HNEpnRbVeG","type":"paragraph","data":{"text":"Meals are only included where expressly stated in your booking confirmation."}},{"id":"X64LpmTmrc","type":"paragraph","data":{"text":"If your booking is room-only, no meals are included."}},{"id":"OZJVxbU2DD","type":"paragraph","data":{"text":"Any breakfast, half-board, full-board or other meal arrangement included in your holiday will be stated on your booking confirmation."}},{"id":"mxJDPS4VCo","type":"header","data":{"text":"TRANSFERS AND TRANSPORT","level":2}},{"id":"BTuQatrkf7","type":"paragraph","data":{"text":"Transfers and transportation are only included where specifically stated in your booking."}},{"id":"vxNUkXjSi6","type":"paragraph","data":{"text":"Where rail, coach, bus, car hire or other transportation is included, details will be provided in your itinerary."}},{"id":"Blyv9JYIyN","type":"paragraph","data":{"text":"Transport schedules may change due to operational, weather, traffic or other circumstances."}},{"id":"XlJxDS6-Ys","type":"paragraph","data":{"text":"Private transfers are not included unless specifically stated."}},{"id":"M82ZZaB1xA","type":"header","data":{"text":"EXCURSIONS AND ATTRACTIONS","level":2}},{"id":"XUskWGo5zX","type":"paragraph","data":{"text":"Excursions, attraction tickets, tours and activities are not included unless expressly stated in your booking confirmation."}},{"id":"KvbZMgsSYK","type":"paragraph","data":{"text":"References to attractions or experiences on our website are provided for information and inspiration and do not mean that entry is included."}},{"id":"w9qldduAt-","type":"paragraph","data":{"text":"Availability and opening times may change."}},{"id":"j2cbFv3s4H","type":"header","data":{"text":"LOCAL CHARGES","level":2}},{"id":"jUflRbP2MW","type":"paragraph","data":{"text":"Some destinations and hotels impose charges payable locally, including:"}},{"id":"vvsXNf6oMo","type":"list","data":{"style":"unordered","items":[{"content":"Tourist and city taxes","items":[]},{"content":"Resort fees","items":[]},{"content":"Hotel deposits","items":[]},{"content":"Facility charges","items":[]},{"content":"Parking charges","items":[]},{"content":"Other locally imposed fees","items":[]}]}},{"id":"rFrT22ZdEn","type":"paragraph","data":{"text":"These are payable by you unless specifically stated as included."}},{"id":"GoKABCkUgA","type":"header","data":{"text":"PRICES","level":2}},{"id":"bzvUamgAQj","type":"paragraph","data":{"text":"Prices are subject to availability until a booking is confirmed."}},{"id":"Tx7AZ-M9gC","type":"paragraph","data":{"text":"The confirmed price will be shown on your booking confirmation."}},{"id":"ks_gKzAk-6","type":"paragraph","data":{"text":"Unless stated otherwise, prices do not include travel insurance, visas, local charges, excursions, attraction tickets, meals or personal expenses."}},{"id":"yBNoo-BTOh","type":"paragraph","data":{"text":"Obvious pricing or description errors may be corrected before a booking is confirmed."}},{"id":"GC_Av7Q0TO","type":"header","data":{"text":"WEBSITE INFORMATION","level":2}},{"id":"d1QmGNa3k0","type":"paragraph","data":{"text":"We take reasonable care to ensure information published on the 1Trip website is accurate when published."}},{"id":"XcD4dngGIB","type":"paragraph","data":{"text":"Hotel facilities, photographs, descriptions, flight schedules, prices and availability may change."}},{"id":"7UkV7ATLzg","type":"paragraph","data":{"text":"Images are for illustrative purposes and may not represent the exact room or facilities provided."}},{"id":"wQfkMBN1md","type":"header","data":{"text":"SPECIAL OFFERS","level":2}},{"id":"aWs-WE7U-g","type":"paragraph","data":{"text":"Special offers and promotional prices are subject to availability and the specific conditions attached to the offer."}},{"id":"Gvco24edre","type":"paragraph","data":{"text":"Unless stated otherwise, offers cannot be combined with other promotions."}},{"id":"d8GsFOZT1K","type":"paragraph","data":{"text":"We reserve the right to withdraw an offer once the allocated availability has sold or where an obvious error has occurred."}},{"id":"XkuU7RAlnb","type":"header","data":{"text":"OUR RESPONSIBILITY","level":2}},{"id":"ntmUTLoMXw","type":"paragraph","data":{"text":"Where Worldwide Travel Network Ltd is the organiser of a package holiday, we are responsible for the proper performance of the travel services included in the package, subject to applicable law."}},{"id":"bxUqTeFKTw","type":"paragraph","data":{"text":"You must notify us promptly of any problem with your holiday so that we have a reasonable opportunity to assist."}},{"id":"LKN4QdPUJ8","type":"paragraph","data":{"text":"Where we act as an agent for an individual supplier, that supplier's terms and conditions will also apply."}},{"id":"CoPAW2Q_J2","type":"header","data":{"text":"PROBLEMS DURING YOUR HOLIDAY","level":2}},{"id":"spCS5KWW0D","type":"paragraph","data":{"text":"If you experience a problem during your holiday, you must notify the relevant supplier and contact us as soon as reasonably possible."}},{"id":"2vxV8o9foS","type":"paragraph","data":{"text":"For example, accommodation problems should be reported to the hotel immediately."}},{"id":"nliVULXWxr","type":"paragraph","data":{"text":"Prompt notification gives us the opportunity to investigate and resolve problems while you are travelling."}},{"id":"RFyHWdOfLl","type":"paragraph","data":{"text":"You should retain photographs, receipts and other evidence where relevant."}},{"id":"PyWCmSjpJV","type":"header","data":{"text":"CUSTOMER CONDUCT","level":2}},{"id":"5nIe90cJWr","type":"paragraph","data":{"text":"Customers must behave reasonably and respectfully towards our staff, suppliers and other travellers."}},{"id":"DXB8wwWhyx","type":"paragraph","data":{"text":"We will not tolerate threatening, abusive, violent or discriminatory behaviour."}},{"id":"H8TctvPb1-","type":"paragraph","data":{"text":"If a supplier refuses to provide services because of unacceptable behaviour, any resulting costs or losses may be payable by you."}},{"id":"sk5nUkCeL4","type":"paragraph","data":{"text":"We reserve the right to take appropriate action where a customer's behaviour is unacceptable."}},{"id":"c2pbrmxnUC","type":"header","data":{"text":"DAMAGE AND SECURITY DEPOSITS","level":2}},{"id":"su8Z8jPjGM","type":"paragraph","data":{"text":"You are responsible for damage or loss caused by you or anyone travelling with you."}},{"id":"yspdnB-hfl","type":"paragraph","data":{"text":"Hotels and other suppliers may require a refundable security deposit or payment card authorisation."}},{"id":"6oKIno7Eo8","type":"paragraph","data":{"text":"This is separate from the holiday price and is payable directly to the supplier."}},{"id":"u0Md9aBZUI","type":"header","data":{"text":"FINANCIAL PROTECTION","level":2}},{"id":"g4YB3OoPN5","type":"paragraph","data":{"text":"Worldwide Travel Network Ltd holds <strong>ATOL number 12692<\/strong>, issued by the Civil Aviation Authority."}},{"id":"rLNj6wn9em","type":"paragraph","data":{"text":"Where an ATOL-protected flight or flight-inclusive holiday is purchased, you will receive an ATOL Certificate confirming the arrangements covered."}},{"id":"bD90mhfrFM","type":"paragraph","data":{"text":"ATOL protection does not apply to every travel service sold by 1Trip."}},{"id":"nwwm5GUego","type":"paragraph","data":{"text":"You should check your ATOL Certificate carefully and ensure that the arrangements you have purchased are listed."}},{"id":"NpIe2gyotL","type":"paragraph","data":{"text":"Where ABTA financial protection applies to your booking, the applicable protection will be confirmed in your booking documentation."}},{"id":"B2D1Jwo5Lu","type":"header","data":{"text":"ATOL CONSUMER TERMS","level":2}},{"id":"nd4POU_nz0","type":"paragraph","data":{"text":"Where applicable, the ATOL consumer terms issued by the Civil Aviation Authority will apply."}},{"id":"8KDm846Wcr","type":"paragraph","data":{"text":"If we or a supplier identified on your ATOL Certificate are unable to provide the protected services because of insolvency, the protections and procedures of the ATOL scheme will apply."}},{"id":"JMIdZORs51","type":"paragraph","data":{"text":"Your ATOL Certificate is the definitive document confirming the ATOL protection applicable to your booking."}},{"id":"gbnU54WY1g","type":"header","data":{"text":"COMPLAINTS","level":2}},{"id":"mxnBhZp8No","type":"paragraph","data":{"text":"If you experience a problem during your holiday, you must report it to the relevant supplier and contact us as soon as possible."}},{"id":"tL2av4U6KY","type":"paragraph","data":{"text":"If the matter remains unresolved, please submit your complaint to us in writing after your return."}},{"id":"rHpYULg0Ox","type":"paragraph","data":{"text":"Your complaint should include your booking reference, the lead passenger's name, details of the issue and relevant supporting evidence."}},{"id":"rXN72MzHt-","type":"paragraph","data":{"text":"We ask that complaints are submitted promptly after your return."}},{"id":"V8dTsUtluF","type":"paragraph","data":{"text":"Where applicable, you may also have access to an alternative dispute resolution procedure."}},{"id":"xf70G-JN1H","type":"header","data":{"text":"DATA PROTECTION","level":2}},{"id":"8DZY50yGXW","type":"paragraph","data":{"text":"We process your personal information in accordance with applicable data protection legislation and our Privacy Policy."}},{"id":"6vVJ2-YZ0u","type":"paragraph","data":{"text":"We may share necessary information with airlines, hotels, transport providers, insurers, payment providers and other suppliers involved in providing your holiday."}},{"id":"BiEnEoJ6n4","type":"header","data":{"text":"STATUTORY RIGHTS","level":2}},{"id":"HTDM-_4RfS","type":"paragraph","data":{"text":"Nothing in these Terms &amp; Conditions removes or limits any rights you have under applicable consumer or package travel legislation."}},{"id":"2CG9qxg6jq","type":"paragraph","data":{"text":"Where the Package Travel and Linked Travel Arrangements Regulations 2018 apply, your rights under those regulations remain unaffected."}},{"id":"vheigNe2iV","type":"header","data":{"text":"GOVERNING LAW","level":2}},{"id":"81fQF-kGBp","type":"paragraph","data":{"text":"These Terms &amp; Conditions are governed by the laws of England and Wales."}},{"id":"9p9-r9_W1v","type":"paragraph","data":{"text":"The courts of England and Wales shall have jurisdiction, subject to any mandatory consumer rights that apply."}}],"version":"2.31.0"}